FAQ

Frequently
Asked
Questions

Below you will find answers to the questions we get asked the most about our services. We hope you find your questions among following FAQ. However, if you feel you have not find your answer, please kindly contact us. We will gladly communicate with you.

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What drives us everyday
Our purpose for business is to make the world a better place to live. Therefore, we add value to people and organizations and help them to forge a present with future. Do we have a shared dream? Feel free to drop us a message and join our journey.
  • What's your MOQ ?
  • For our machine-made carpets, our MOQ is 500 sqm.
  • What's your best price for your carpet?
  • We will quote you best price based on your order quantity. So please advise the order quantity when you make an inquiry.
  • What's the delivery time?
  • The delivery time is 15-25 days after receiving your deposit payment if the carpet is ready at our stock. Lead time for production however depends on your orders.
  • What's the loading capacity?
  • It depends on the carpet spec but you would consider 3000-4500 sqm in each 20ft container.
  • A cup of coffee at our studio?
  • We offer the highest level of customer service to ensure your carpet meets your needs, aesthetically and economically. Bring us your inspiration and SMYSE will help you select the perfect colors, materials, and carpet style to suit your needs.
  • Custom design
  • Whether you are altering an existing SMYSE carpet design to make it perfect for your space, or sending us a completely customized concept, we bring your ideas to life.
  • Ideas matter
  • With endless customization options, from size, colors, shape, technique and material, you are given the creative freedom to design a uniquely captivating environment.
  • How to pay for the products?
  • Our regular payment terms is T/T (T/T payment Terms: 30%-50% deposit in advance and the balance against the B/L Copy at sight). We can also accept the 100% irrevocable L/C at sight, West Union, PayPal payment etc. We are on the edge, so Crypto is also accepted.
  • What about the warranty?
  • We have our own special quality control systems and also can provide the QC Report to clients before shipment; we make sure all the goods sent out to customers are in good quality condition. You are always welcome to visit the product you are buying before the shipment or ask a reputable inspection company of your choice to take care of this job on your behalf. (for example: SGS – the world's leading testing, inspection and certification company)
Samples

How can
we order
samples?

We can provide samples if the clients can take care of the expressing freight. So please just provide your own expressing account (such as DHL, TNT, UPS etc.) for sample expressing freight collected. If you don’t have any, we’ll advise you to prepay the money by PayPal, Western Union or T/T, and then we send samples to you. The money can be refunded to you if you can place an order from us then.

Contact us for sample
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Custom Rugs

  • Are you looking for the perfect fusion of color and design to bring your interior project to life? SMYSE' Custom can provide the made-to-order area rug or carpeting in the specific size, color, and weave, to meet your needs. We work with interior designers, architects, and specifiers in creating a rug that will fulfill the aesthetic and requisite needs of a space.
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Reed

  • The number of warp threads per meter (or the density of knots in width) is called reed count. (shaneh)
  • We supply carpets with 500, 700, 1000, 1200 reed counts.

Picks

  • The number of weft threads per meter (or the density of knots in length) is called picks count. (tarakom)
  • We supply carpets with 600, 700, 800, 1000, 1700, 2000, 2550, 2700, 3000, 3600 pick counts.

Knot
Density

  • If you multiply the picks and the reed, you will have the total of knots per one square meter of carpet.
  • The more the knots and density, the more durable is your carpet.

Environmental
Concerns

  • Nature Friendly
  • Our traditional carpet manufacturing line includes natural and renewable fibers that are biodegradable. Good examples are natural silk, wool, cotton, bamboo, and jute. These line of carpets are originated from the nature and get back to the nature in their life-cycle.
  • Recycled Materials
  • There are also the carpets manufactured from recycled materials such as plastic bottles or industrial scraps. Most of such carpeting is made from plastic fibers such as nylon, polypropylene or polyester. Therefore, we help nature by recycling plastic for further applications.

Why
Persian?

  • Over 5,397,000 tons of Persian carpets, worth $424.451 million, were exported to over 70 countries with the U.S. standing on top of the importers list, during the past fiscal year. Germany, the UK, Italy, France, Spain, Switzerland, Austria, Russia, Portugal, Denmark, Sweden and Norway as well as Hungary, Romania, Poland and Ireland are major importers of Persian carpets.

Is your carpet allergy friendly?

  • When it comes to choosing carpet, if allergies or asthma are an issue in your household, it’s important to consider the type of material carpets are made from and other characteristics that might make them more or less allergy-friendly.
  • Also certain man-made fibers (such as nylon, olefin, and polypropylene) are naturally mold- and mildew-resistant, which can help cut down on allergic reactions.

Why
replace?
Repair!

  • Considering a carpet repair instead of carpet replacement is a question we get asked a lot. When that hole in your carpet is not a game any more we can help! Holes, Rips & Burns may look like a done deal and you may think that your carpet has seen the last of its days, but we have a team that can evaluate & treat your carpet and bring it back to life. We offer many carpet repair services for homeowners and businesses to make sure that you have extended the life of your carpet to the fullest. We’ve done over 2,000 patches, color repairs and other carpet repairs in the past 10 years.

Carpet certificate
of authenticity

  • Considering the uniqueness and cost of SMYSE carpet, and in order to protect our customer's rights and preventing any abuse, the following features have been put in place: The SMYSE logo and a unique serial number are assigned to each and every carpet. The Certificate of Authenticity is provided by our official sales partners. This printed certificate lists the serial number of your carpet and includes full details of it. Customers need to register their carpet with us to qualify for the carpet’s guarantee. By registering your carpet with us you can also double check the authenticity of the certificate you have been given and hence the authenticity of your carpet.